Refund Policy

Overview

Bidora provides digital promotional ranking placements on our live leaderboard. Because promotional slots are allocated and published in real time upon verified payment confirmation, our refund policy is designed specifically for competitive digital placements.

Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• A payment was charged but the bid failed to activate on the leaderboard due to a technical error
• A duplicate transaction occurred for the exact same bid order
• A verified platform downtime exceeded 12 consecutive hours during your 7-day active campaign window

Non-Refundable Situations

• Being Outbid: Another founder placing a higher valid bid is part of the live competitive marketplace mechanism and does not qualify for a refund.
• Lack of Conversions: We guarantee leaderboard placement, not specific clicks, signups, or sales.
• Voluntary Cancellation: Requesting cancellation after your campaign has commenced.
• Policy Violations: Removal of prohibited, deceptive, or malicious listings.

How to Request a Dispute or Refund

To request an audit or refund, contact us via the Contact page within 7 days of the charge. Provide your Razorpay Payment ID or Bid ID (available on your Founder Dashboard).

Processing

Approved refunds are processed directly back to your original payment method via Razorpay within 5–10 business days.